Privacy Policy

This Privacy Policy describes how BadmintonLive (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website at badmintonlive.net (the “Platform”). By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your privacy and being transparent about the data we collect. We collect only the minimum amount of information necessary to provide and improve our services.

1. Information We Collect

1.1 Information You Provide Directly

• Phone number — provided during account registration for OTP (One-Time Password) verification. This is the only personally identifiable information we require to create an account.
• Display name / nickname — optionally set by you for use in live chat rooms. This name is visible to other users.
• Favourite players — the list of players you mark as favourites, stored in your account profile.
• Chat messages — messages you send in live chat rooms associated with court streams.

1.2 Information Collected Automatically

When you visit and use the Platform, we may automatically collect certain technical information, including:

• IP address — used for security purposes, rate limiting, and approximate geographic location (country/region level only).
• Browser type and version — e.g. Chrome 120, Safari 17, Firefox 121.
• Operating system — e.g. Windows 11, macOS 14, Android 14, iOS 17.
• Screen resolution and device type — used to optimise the layout for your device.
• Pages visited and time spent — which pages you visit, how long you stay, and which features you interact with.
• Referral source — how you arrived at the Platform (e.g. search engine, direct link, social media).
• Engagement time — total time spent on the Platform in a session, used in connection with the engagement wall feature.

1.3 Information We Do NOT Collect

• We do not collect your real name, email address, or physical address.
• We do not collect payment or financial information (the Platform is free).
• We do not collect biometric data.
• We do not track your location using GPS.
• We do not collect data from other apps on your device.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Data Sharing & Third Parties

We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. We may share limited information with the following categories of service providers, solely to operate the Platform:

• SMS / OTP providers — we use third-party SMS services (Prelude, iSMS) to deliver OTP codes to your phone number during login. Your phone number is shared with these providers solely for the purpose of delivering the verification code.
• Hosting providers — the Platform is hosted on cloud infrastructure. Your data is stored on servers managed by our hosting provider. All data is stored on servers located in Asia.
• Content delivery networks (CDNs) — we may use CDNs to deliver static assets (images, scripts) faster. CDNs may log IP addresses and request metadata as part of standard operations.

We may also disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of BadmintonLive, our users, or the public.

4. Cookies & Local Storage

We use cookies and browser local storage to provide essential functionality on the Platform. Here is what we store and why:

We do not use third-party tracking cookies, advertising cookies, or cross-site tracking technologies. You can disable cookies and clear local storage in your browser settings at any time, but please note that doing so will log you out and may affect certain features.

5. Data Retention

• Account data (phone number, display name, favourites) is retained for as long as your account is active. If you delete your account, all associated data will be permanently removed within 30 days.
• Chat messages are retained for the duration of the live stream session and may be deleted after the stream ends.
• Server logs (IP addresses, request metadata) are retained for a maximum of 90 days and then automatically purged.
• Usage analytics are aggregated and anonymised. No personally identifiable information is retained in analytics data beyond 90 days.

6. Data Security

We take the security of your data seriously and implement reasonable technical and organisational measures to protect it, including:

• All data in transit is encrypted using TLS/SSL (HTTPS).
• Passwords are never stored — authentication is handled via OTP only.
• Database access is restricted and protected by firewalls.
• Server access is limited to authorised personnel only.
• Regular security updates are applied to all server software.
• Rate limiting is enforced on authentication and API endpoints to prevent brute-force attacks.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your account has been compromised, please contact us immediately.

7. Children's Privacy

BadmintonLive is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request that we correct any inaccurate or incomplete personal data.
• Right to erasure — you may request that we delete your personal data. We will comply unless we are legally required to retain it.
• Right to restriction — you may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object — you may object to the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Users

BadmintonLive is operated from Malaysia. If you are accessing the Platform from outside Malaysia, please be aware that your data may be transferred to, stored, and processed in Malaysia or other jurisdictions where our hosting providers operate. By using the Platform, you consent to the transfer of your data to these jurisdictions.

10. Third-Party Links

The Platform may contain links to third-party websites, including news sources, social media pages, and external content providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: